Returns Policy

Returns Policy

 

We offer FREE returns/exchanges if there are any defects associated with the merchandise that are a result of OUR fault! If a problem is present, please inform us within 30 days. 

If you ordered an item with sizing issues, please contact us for more information on how you can exchange the item in a different size. 

 

REQUIREMENTS:

  1. Once you want to return a product, please send us a return/exchange request to support@goskii.comincluding the following details:
  • Your order number
  • SKU number of the product which you need to return or exchange
  • Evidence picture/video showing the problem/defect 
  1. To be eligible for a return, your item must be in the same condition that you receivedit, unworn or unused, with tags, and in its original packaging.You'llalso need the receipt or proof of purchase.. If not, the buyer will be responsible for all incurred fees and no refund will be issued.

RETURN SHIPPING:

Please use registered mails with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.

In the following cases, you’ll be responsible for paying the shipping costs and fees incurred for returning your item. 

  • Incorrect order:

If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price.

  • Unwanted item:

If you no longer want the item, please contact us within 30 days of receiving the product for a return. 

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, the refund will be issued to the original payment method within 1 week.

All shipping costs of the original order are non-refundable.

NON-RETURNABLE ITEMS:

Several types of goods are exempt from being returned:

  1. Swimwear, bodysuits, lingerie & sleepwear, earrings and body piercings
  2. Health and personal care items
  3. Sanitary goods
  4. Final sale items
  5. Gift Card
  6. Custom products